Here's a list, in no particular order, of questions we commonly get about our business and about website construction. These are MY answers. Other web designers may have different thoughts or business experiences so, as they say, "your mileage may vary". - Rick Callebs

 

 

 

HOW MUCH DOES IT COST?

Well, that's a huge variable. If you're hungry, how much does it cost to get something to eat? Do you just want a bottle of soda and maybe a burger from the dollar menu at the local fast food place? Or are you looking for a seven course meal at the most expensive place in town, because nothing else will do? It's the same way with website construction. A quick one-page fix on an existing site won't run you much, but if you want the whole 78 page website torn apart and completely re-done, that's a different story. And like building a new house vs. remodeling, there's a point where it's cheaper to tear everything down and start from scratch. We'll be happy to look at your project and let you know.

Our design and maintenance fees are $60 an hour (billable in quarter hour increments), and that's inexpensive for what you might pay elsewhere. A simple six page custom website, with a three year hosting package, domain name, and up to 20 email addresses with autoresponders and forwarding will run about $800 turnkey, but that's not a firm quote. We need to look at exactly what you want on these pages and determine what type of plug-ins and gizmos may be needed to make it all work correctly. Our quotes are always free, and we'll spell out what is (and is not) included in the price. Call us, write, or e-mail us for specific information.

WHAT DO YOU USE TO BUILT IT?

Our main software products are Marcomedia Dreamweaver and Marcomedia Fireworks, now part of the Adobe family of web design products. We also have Microsoft Frontpage, mainly to deconstruct and rebuild sites that were originally built with this proprietary software, and we have Serif Web Plus X2, but haven't used it much. There are a number of back room programs we have to animate our graphics and produce video, so those are available as needed to complete a more involved project.

WHY CAN'T I JUST BUILD IT MYSELF?

You can. You can build your own house from scratch without using a contractor, and you can pull the transmission from your automobile and fix it in your driveway without the hassle of going to an auto repair shop, and you can even represent yourself in court without calling an attorney. You can also screw it all up and end up costing yourself more time, money, and headaches than if you hired a professional to do it right the first time.

There are a number of "rent-a-template" companies out there who offer a series of generic websites for a monthly fee. You type in your information, select a background and font color, upload pictures, and their software creates your website. These templates can be helpful for people who have the time to build a website but don't have the technical background or the experience to create a custom, one-of-a-kind web presence. Templates are okay, but the biggest issues are the inherent limitations of the template software (such as, each page can only hold one or two pictures and they have a designated position that can't be changed, or all navigation must be on the left side of the screen with no exceptions) and the fact that a number of businesses will have the same general appearance as your business's website.

If you already own web design software and you're comfortable using it, you know what you want on your website, you have an "eye" for making a website look good, and you have the free time to put everything together and make it work ... then, by all means, save yourself the money and build your own website. No hard feelings. But if you're not totally comfortable with website and graphic design software, or if you just don't have the time to sit down and establish a professional web presence for your business or organization, then give us a call at (740) 418-3013. We're willing to work within budgets and timelines, and we can normally do the job cheaper and faster, especially if your time has a dollar figure attached and is factored into the equation.

BUT I HAVE THIS COUSIN WHO BUILT A WEBSITE FOR A CLASS HE TOOK IN SCHOOL ...

If you're considering the Friends and Family Plan for website design, I'd recommend examining your prospective webmaster's credentials and past work just like you would with any outside vendor. What does this person really know and what can they do? What other websites have they built? What do the websites look like? Are you happy with the quality of their work? Are the previous customers happy with the work your friend/web designer did for them? These are fair questions you'd ask me or any other commercial website designer. Can you get a written quote along with a time deadline? Is the software this person uses compatible with current HTML and XML web design standards? Having your website built with an obsolete program like FrontPage '97 or Sitemill will certainly be a problem in a few years. And the most important question: Is this person going to be around long enough to finish this job, even if it takes several months, and will they be available to keep your website fresh and the content updated for the forseeable future? You'd be surprised at how many websites don't get built on time, or at all, or when it's time for that six month update, your original web designer moved out of mom's house to live with his cousin at the beach for the summer. Not all experiences with friends and family are bad, though. Just do your homework. If you get satisfactory answers to all these questions, then you've probably got a great deal.

A WORD OF CAUTION

If you choose to build your own website or allow someone else (an employee, family member, or friend, for example) to build it, make sure the target audience is identified and that you have control of the end product. We regularly remodel and rebuild homemade websites that, to be very honest, were designed for the original webmaster's personal tastes and level of capability rather than for the organization the website represents and their intended audience.

We scrapped and rebuilt a website several years ago for a small law enforcement agency. The original site had been built by a nephew of one of the officers. Aside from a handful of broken links and pictures that weren't sized correctly, a lot of the information the department wanted was still on the website and was still good. But the background was heavy metal diamond plate, like a running board on a tractor-trailer. The (top of the page) banner lettering was neon green with a hot pink drop shadow and calling up the index page automatically triggered a sound file that played "bad boys, bad boys, what'cha gonna do", as in the theme from the COPS television series. The department, regionally respected for it's professionalism, was projecting a very different image on their website. In fact, this website was listed on official stationery and business cards, and was referenced in written correspondence with news media, state lawmakers, and even on Federal grant applications. What impression would those people have of this law enforcement agency after viewing the department's official website?

WHAT SHOULD I DO BEFORE I CONTACT A WEBSITE DESIGNER?

Good question. The most important thing is to have a rough idea about what you want. Do you already have a website that needs some remodeling? Do you want a brand new basic, informational website with less than six pages, or are you looking for a web store, complete with all the e-commerce goodies, like encrypted credit card purchasing, automatic shipping rate calculation, and one click ordering? Do you already have a domain name, or will you need one? How many email addresses will you need? Do you have a special logo or company colors that must be used in the website? Write all this down and use it to define exactly what you want and need. Don't forget to include important features like search engine submission and a rough idea on how often the site, once completed, would need to be updated.

Next, visit a few websites of businesses that do what you do. You can search Google.com or Yahoo! or any other search engine to do this. Start with local competitors (it always helps to know what your cross-town rivals have and don't have) then search nationally. Write down what you like and don't like about each website you visit. Is the website hard to navigate? Do you hate (or love) the colors, or the use of photos, or the font style they use? Can you get a good idea about what the business does by reading the first page? Is contact information readily available on every page, or do you need to dig for it? Is a site map or master directory available for larger websites? How about a "site search" feature? How many pages do they use to fully present the company's offerings? Most clients are amazed at how many questions are answered by following these free and simple steps. Doing your homework normally reduces the consulting and first revision time considerably, which results in a money savings for you.

 

 

SIGNS OF A POORLY DESIGNED WEBSITE:

  • Not keeping it simple. Today's website users want functionality and a subtle yet unmistakable professionalism. Garish, overpowering backgrounds (think about most MySpace pages) and big, mismatched fonts are the mark of a rank amateur. Think clean, bright, and easy to use.
  • Poor digital imaging. Pictures that are out of focus or out of proportion, with smashed heads and long chins, pixellated graphics, and logos and photos that take forever to download because they were never optimized for the internet. Somebody doesn't know what they're doing.
  • Navigation that goes nowhere. If you click it, it should work.
  • Fonts that change in the middle of a sentence. A nice clean Calibri font abruptly changing to Times New Roman halfway through the paragraph just screams "my 11 year old son made this website just before he went out to ride his bike".
  • You can't remember where you came from. Each page of the website should be consistently branded with the company name and logo, as well as basic contact information. The entire website should have a common theme, with common colors used throughout, and a navigation system located in the same place on every page.
  • Failure to test on every platform. Just because your website looks good on your computer doesn't mean it looks good on everybody's computer. There are different operating systems (Mac or PC), different browsers (Internet Explorer, Netscape, Opera, Firefox, Mozilla, et al), and different screen resolutions which can radically alter your website's appearance and may actually cause some of your functions to stop working. A good web designer will test your website in a variety of platforms and conditions and optimize it for clean and functional operation.
  • Domain name/email agreement. If your website is mybusiness.com, then your business email address should be something like me@mybusiness.com. Don't use some third party email service and publish it, like fredis2cool4u@hotmail.com as your business contact address. Even if you want your email to terminate in a Yahoo! or Hotmail or Local ISP email address, a knowledgable website designer can create a mail forwarding account that receives everything under your business domain name, then sends it on to your 'unpublished' email account.
  • Horizontal Scrolling. While it's common to scroll up and down a webpage, you should NEVER have to scroll left to right from the bottom of your screen. The usual culprit is either improperly formatted text or a picture or graphic that's too big for the page.
  • Generic clip art and moving, flashing, blinking, waving, oscillating Animated GIF things. Hey, 1996 called. They want their website back. Most of this ancient stuff is so outdated, I'm surprised it works anymore. No one, and I repeat: NO ONE uses this stuff on a professionally designed business website in 2010.
  • Overuse of Flash and/or Animation. A little dab'll do ya. Don't go overboard. Flash was never designed for the internet anyway, and many parts of the country still experience long download times associated with dial-up internet service. If these folks have to wait five minutes to view the first page of your website, they're gone - and you just wasted your money...
  • An outdated website. As a general rule, a website should be updated every six months, or sooner, depending on the product or service you offer. This is especially important if you have price or merchandise changes, if an employee (listed on your website) leaves the company or if you hire someone new, or if you have newsworthy or seasonal information that will be obviously outdated at a certain point (EXAMPLE: A Christmas sale still on your website in April). This is the most frequent "violation" by businesses who actually hire a professional to design the original site and get it up and running. Please consider a maintenance contract or hire someone on an as-needed basis to freshen up your little corner of cyberspace on a regular basis. Your website is your 24/7 worldwide salesperson. Always put your best foot forward!

 

MORE COMING LATER!